Business Challenges
The ticket booking service company is facing a large number of requests from customers. Despite investing a lot of resources in the customer service department, overloading still occurs frequently, leading to delays in customer service. This is a major challenge that the company needs to solve to maintain its growth
Market Segment Consulting
Providing tailored
recommendations based
on customer-specific
needs and market trends.
60
60% Reduction in
operating costs
Book and Cancel Tickets Online
Customers can book, cancel, or change booking information
directly through the chat window, saving time and effort.
51
51% Reduce
average handling
time (AHT)
Personalized Experience
The system remembers each customer’s preferences and behaviors to make appropriate suggestions, creating a sense of familiarity.
30
30% Improve
customer
satisfaction
Business Challenges
The consumer intelligence company faced a significant challenge in serving its vast clientele of micro, small, and medium enterprises (MSMEs). Despite possessing a wealth of market information, the consumer intelligence company struggled to assist MSMEs in effectively utilizing this data due to the manual customer support's time-consuming and labor-intensive nature. The high costs of manual support further limited the consumer intelligence company's ability to scale its operations.
Market Segment Consulting
Providing tailored
recommendations based on customer-specific needs and market trends.
60
60% Reduction in
operating costs
Segment Saving
Enabling customers to save specific segments for future
marketing campaigns.
51
51% Faster
average
processing time
Campaign Setup
Assisting customers in setting up targeted marketing campaigns based on saved segments.
70
70% Increase in
customer
satisfaction
The electronics company empowers employees with Gen AI-powered chatbot for seamless self-service
Business Challenges
The electronics company has been consistently recognized as the leading consumer electronics company for 66 consecutive years. As part of its commitment to employee empowerment and digital transformation, the electronics company sought to enhance its internal knowledge management processes. Recognizing the potential of generative AI, the electronics company invested in a cutting-edge solution that would provide employees with quick access to relevant information and streamline their workflows. This AI-powered system, integrated with a robust document management system, aimed to improve efficiency, reduce errors, and ultimately enhance customer satisfaction
Innovative Approach
The use of generative AI to
create a personalized
the shopping experience was a
pioneering move for the electronics company.
45
45% High
volumes handled
Improved Efficiency
By automating certain tasks,
such as providing product
recommendations, chatbot
helped to streamline the
shopping process.
80
80% High
operational
efficiency
Data-driven Insights
The platform’s ability to collect
and analyze customer data
provided valuable insights
for future marketing efforts.
60
60% Increase in
customer
satisfaction
