Get smarter support with an AI-powered Agent
Copilot for Your Workforce
Reduce support ticket volume, improve response times, and boost employee satisfaction with our AI Copilot. This innovative tool streamlines the support process, providing employees with quick and accurate answers to their questions.
Eliminate L1 support tickets
Unburden your help desk from the constant influx of Level 1 tickets. By automating resolutions, your agents can focus on more complex issues, improving overall customer satisfaction and boosting productivity.
Unlock service efficiency
Empower your employees with faster solutions, comprehensive knowledge, and frictionless support processes
Triage Tickets
AI-powered categorization with 97%+ accuracy
Our ML analyzes and processes each ticket to reach the best resolution for each employee — whether it’s an autonomous solution or a coordinated hand-off to live teams, the Copilot does it all.
Continuous Service Improvement
Focus efforts where they matter most
Our generative AI analytics solution mines the unstructured language in your ticket data and Copilot conversations to reveal what’s really affecting your workforce.
LLM-powered automation across all your business systems
Routing
Advanced ML models automatically route and categorize tickets — giving agents all the info they need.
Lookups
Allow employees to look up the status of one or multiple tickets for greater resolution visibility.
Updates
Automatically send notifications to employees and agents when responses or additional details are needed.
Translation
Provide two-way translation across ticket titles, descriptions, work notes, and comments to unify global teams.
Reminders
Set reminders to notify employees or agents when they haven’t followed up to keep progress on track.
Analytics
Use large language models to break down ticket data and visualize the areas of service needing strategic action.