Business Challenges
As a large enterprise with a customer network spanning across Southeast Asia, E- Booking company receives a significant number of requests from customers. Despite allocating substantial resources to the Customer Support department, overloads occur frequently. Customers often experience delays. This bottleneck is a critical challenge that E- Booking company must overcome to thrive.
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Business Challenges
“D-Telecom faced a significant challenge in serving its vast clientele of micro, small, and medium enterprises (MSMEs). Despite possessing a wealth of market information, D-Telecom struggled to assist MSMEs in effectively utilizing this data due to the time-consuming and labor-intensive nature of manual customer support. The high costs associated with manual support further limited Dattel’s ability to scale its operations.
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L - Electrical Equipment and Household Appliances Company
Business Challenges
| L- Electronics Company ( L – Company) . has been consistently recognized as the leading consumer electronics company for many consecutive years. As part of its commitment to employee empowerment and digital transformation, L Company sought to enhance its internal knowledge management processes. Recognizing the potential of generative AI, L Compnany invested in a cutting-edge solution that would provide employees with quick access to relevant information and streamline their workflows. This AI-powered system, integrated with a robust document management system, aimed to improve efficiency, reduce errors, and ultimately enhance customer satisfaction. |
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