DxInsight – a first of its kind model that lets users query their expenses in plain text, from a familiar chat-like format. Like the rest of DxInsight, this works in a privacy-friendly way and ensures that your data never leaves your servers.
If your use case involves frequently querying spending data – either for individuals or for companies – DxInsight is a great fit for you.
Before DxInsight
Ad-hoc questions coming mainly from the customer success team take up to 1 weeks to answer by hand-typing SQL code. It also takes weeks of hand-holding to train new data analysts.
Using DxInsight
Ad-hoc questions take few seconds to answer on average.
Bank’s Head of Credit, Risk and Analytics, seeded the team responsible for compliance, fraud and loan operations. Engineering didn’t have bandwidth to automate, so as an automation-focused person, he started hacking together small Python cron jobs.
Before DxInsight
Eventually the team grew, as did his team’s dependence on him. These cron jobs were brittle and time-consuming to build integrations and logic for.
Using DxInsight
Over the last few months, these rules have brought immense value to Bank:
A Malaysian insurance holding company headquartered in KL. The company employs around 2000 employees across Asia and is the insurance service provider for individuals and businesses.
Situation
At the company there is a development towards more targeted and need-oriented customer campaigns. At the same time the possibility to systematically identify cross- and up-selling potential on a regional level is missing. A general agency with an idea for a specific customer campaign depends on other teams to build its target audience. Sales promoters lacked a solution to create highly flexible customer selections and portfolio analyses, while being extremely easy to use by non-technical users.
Why DxInsight?
The company recognized early on the importance of becoming a data-driven company. As DxInsight is built up from the ground focused on complete user autonomy through its extremely easy-to-use natural language interface, The company decided to partner with DxInsight and offer the solution to all its general agencies. Now, with DxInsight, general agencies can analyze their customer portfolio, identify customer needs and take quick and important data-driven decisions. And all of this by just asking questions in plain English and Malaysian.
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