Trusted by the world's leading companies
Transforming customer service for customers, agents, and leaders
human-like interactions across chat and email channels.
Delight customers
| Achieve 90% automation using our dynamic AI agents for 24/7 support and proactive problem-solving, significantly reducing customer effort. |
Meet your customers where they are by offering support across multiple channels, including [list of channels, e.g., live chat, email, social media, messaging apps
Foster empathetic connections through dynamic AI agents capable of understanding sentiments and delivering human-like conversations tailored to each customer’s needs.
Empower agents
Automate support lifecycles to reduce effort per ticket and boost agent productivity. Integrate with top contact center solutions for enhanced AI-driven agent support and ticketing.
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Automatically identify events and intents from complex messages to trigger workflows for ticket creation, escalations, and other actions.
Empower your team with reply suggestions, a comprehensive 360° customer view, automated ticket assignment, and collaboration tools to streamline support operations.
Deliver invaluable insights to leaders
| Track in-depth conversation metrics, identify opportunities to improve CSAT, and drive higher automation of conversations powered by AI agents using our proprietary LLM, Analyze. |
Get 20+ real-time metrics with dashboards, user journey visualization, goal-based tracking, and a data explorer for informed decision-making.
Provide instant access to information with Knowledge AI, integrating all your knowledge sources at scale for both customers and agents.
Explore Our Core Features
About the company
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