"Automate content creation using your existing data Streamline your support operations by automating the creation of knowledge-base articles"
Enhance Self-Service with AI-Powered Support Articles
Generate Tailored Documentation
Leverage AI to create personalized content that aligns precisely with your business's unique requirements. Our advanced algorithms analyze support tickets to identify knowledge gaps and ensure your documentation is both relevant and valuable.
Proactively Address Knowledge Gaps
Minimize wasted time on research by allowing AI to recommend article topics based on real-time employee inquiries. By focusing on the most pressing needs, you can optimize your support resources and improve employee satisfaction. "
Grounded articles
Document tribal knowledge
Our generative AI mines agent work notes and support tickets to find solutions that are unique to your workplace — turning insights into articles
Citations
Create trustworthy content
Close the knowledge gap with AI
Enterprise grounding
Ensure generated content is accurate and based on the unique intricacies of your systems and processes
Content recommendations
Get specific recommendations on exactly what content to generate to maximize service efficiency. "
Knowledge updates
Receive recommendations to update content with new ticket data, topic information, and related knowledge.
Gap analysis
Be aware of knowledge gaps and when existing content can be fortified with new information.
Content flexibility
Generate new content on topics of interest or modify existing knowledge with free-form prompts. "
Content library
Store all generated content in one centralized and secure library for future reference or refinement.